- What is your normal service area?
- Do you charge a fee for travel time or mileage?
- Is there a minimum service charge?
- What happens if I purchase a five hour monthly plan but use 10 hours during the 30 day period?
- How much am I charged if I require more than one person?
- Do you mark-up the cost of items purchased for me?
- How do I contact you if I need one of your services?
- How safe am I having you in my house waiting for a service man or having you involved in paying my bills or sharing other personal information with you?
- Can I request a service that is not listed?
- Will you customize a plan to meet my specific needs?
What Is Your Normal Service Area?
We service all of Knox County, Farragut, Lenoir City, Oak Ridge, Maryville, Alcoa, Loudon County, Sevier and Blount Counties including Pigeon Forge and Gatlinburg.
Do you charge a fee for travel time or mileage?
We do not charge for travel time or mileage within our normal service area. We may charge for mileage and travel time outside of our normal service area.
Is there a minimum service charge?
We have one hour minimum service charge. After the first hour, time is billed in fifteen-minute intervals.
What happens if I purchase a five hour monthly plan but use 10 hours during the 30 day period?
You would be charged for the ten hour plan, minus what you paid for the five hour plan. You would pay the difference thus receiving the 10 hour discount on the entire 10 hours.
How much am I charged if I require more than one person?
You will be charged the hourly rate for each person performing the service.
Do you mark-up the cost of items purchased for me?
We do not mark-up purchases made on your behalf. You are charged the actual amount charged by the merchant and you will receive the original receipts. Payment for all purchases are expected upon delivery and we do reserve the right to request a deposit.
How do I contact you if I need one of your services?
You can call our office at any time 24/7. Our normal office hours are 9:00am until 5:30pm however we do have voice mail when we are out of the office. Voice mail messages received prior to 9:00pm will be returned within one hour. Messages received after 9:00pm will be returned the following day. You may also request services by e-mail or by using the form on the “Contact Us” page.
If you are a monthly plan holder, we will also set-up a Ta-Do list on line for you. We check customer lists every day at 9:00am.
How safe am I having you in my house waiting for a service man or having you involved in paying my bills or sharing other personal information with you?
This is a very important question and one that is asked quite often. We have a number of clients for whom we act as their Administrative Assistant. All of our contracts that included working with a clients personal information contain a Confidentiality Clause. We will not reveal any customer name or personal information without signed authorization. We are also bonded and insured.
Our employment in the Gaming Industry required a background investigation by state and federal agencies in order to obtain a gaming. We have held licenses in three states.
Can I request a service that is not listed?
Yes. If it is moral, ethical and legal, and does not violate and state, federal, or local laws, we can do it.
Will you customize a plan to meet my specific needs?
We will be happy to customize a plan to meet your specific needs.
Are you in need of a service that is not listed? Give us a call and we will do all that we can to meet your needs.
We will only perform services that comply with City, State and Federal Law.
We are “Your Personal Assistants”.
We are available to answer your questions 24/7.
(865) 233-0308
YPA@YourPersonalAssistants.com
Bonded and Insured
